Too much

I started in my current position at work more than a year ago. Back then everything seemed manageable. Since then we've had one thing after another added to our list of expectations to the point where for a few months now our expectations have, in my opinion, been quite unrealistic.

I had extra responsibilities for a while, at one point I felt really good about my work I had less agents than everybody else, but it gave me time to focus on other things, which I did well. I was proud of my work and I always felt good about my performance. A while after I had standard text added to my list of expectations I had huddles added as well and I started to struggle. Shortly after that I was given more agents then I had before and basically I haven't kept up with anything for a long time.

I pretty much dread work now, it's just one day after another when I'm expected to do more then I feel like I can. Today they took away standard texts. It's a mixed blessing. I am not special anymore as far as what I handle. I'm just a normal agent.

You should see the typical day scheduled out for my typical day, it's one huge chunk of blocks with no breaks scheduled (who has time for them). I bust my ass every day and stress myself to death.

For the longest time I felt like a success at work. I kicked butt at everything I was asked to do, but the last month or two I have not done well and it's not for lack of trying.

I really need a change. I'm still going to go in and do my best every day just like I always have but I want to feel like a success again at work. It's very frustrating. I put way more into my work than I should have to I think.

At any rate it's one of those changes I feel very unsure of. I don't know where to go for a change, I don't know if I should apply to another place altogether or if I should wait for something within my company to open up, even though I never see anything lately, half cause I'm too busy with my current work. It's very frustrating to me and I don't know what to do, but it's making life miserable. I feel like I dread going into work, and love getting off. I hide on the weekends from any kind of work or responsibility. Maybe I just need a change of mind? I don't know. Any suggestions?